3.15 - Qui lidera les sessions?

La major part de las sessions son liderades per companys ProZians, però hi pot haver oradors de fora.

3.16 - He de inscriure'm per cada sessió?

Es recomana inscriure's a cada sessió per donar a l'organitzador d'una idea quantes persones estan interessades i fer coincidir habitacions i sessions.

3.17 - Com puc inscriure'm per les sessions?

A la fitxa del programa de la lloc web de la conferència, feu clic a l'enllaç d'inscripció de qualsevol sessió a la que vulguis assistir.

3.18 - M'he inscrit a una sessió. Haig de assistir?

No, si has canviat d'idea, se't anima a esborrar el teu nom de la sessió en particular, especialment si hi ha un nombre limitat de seients.

3.19 - Quan costa l’ inscripció a una conferència?

El preu de la conferencia depèn del lloc i pressupost. També hi ha costos viatge i allotjament, i així també com menjars i begudes fora de la conferencia que s'han de tenir em compte.
Els membres del lloc tenen descomptes en el preu de l' inscripció.

3.20 - Que s'inclou al preu de la conferencia?

La quota de la conferència inclou l'assistència al Congrés. El dinar, sopar i cafè en els dies de la conferència poden o no ser inclosos, depenent del lloc. Ampliació de l’ inscripció no està inclosa en les taxes de la Conferència.

3.21 - Com puc pagar per les conferències?

Hi ha diferents, específics per les conferencies, mètodes de pagament:

- En línia amb targeta de crèdit, Paypal o Moneybookers
– transferits a un compte dedicat.

Per els detalls per favor, comprova el propi lloc web de la conferència.

3.22 - I have registered and paid for a conference. Is there anything special I should bring the day of?

If you have registered and paid for the conference you will be attending, just be sure to bring your ID when you go. There is no need to present the payment receipt or any other proof of registration or payment.

Check the sessions you will be attending to make sure you won't need anything in particular. It may be a good idea to bring pen and paper or other means of taking down notes or information.

If you have business cards, be sure to bring a good number of them with you. Conferences are a great opportunity to network with other professionals and agencies, so be prepared!

3.23 - He pagat per la conferència, però no puc assistir. Puc recuperar els meus diners?

Per cada conferència s’aplica una política de cancel•lació. Si us plau, llegeix de baix – per tots els detalls, mira el lloc web rellevant de la conferencia.

3.24 - Quina es la política cancel·lació de conferències?

Política de cancel.lació: "Els assistents que cancel·lin la seva participació com a molt tard 30 dies abans de la data de la conferència prevista rebràn un reemborsament de la seva tarifa de registre, menys un càrrec administratiu de 20%. No es faran devolucions per cancel·lacions més enllà d'aquest punt. Els reemborsaments es processaran 30 dies després de rebre la notificació de cancel·lació per escrit. Las cancel·lacions han de ser demanades per correu electrònic tant al planificador de la conferència de ProZ.com com a l'organitzador local. D'altra banda, els membres poden transferir el seu pagament a una altra conferència programada de forma gratuïta pagant només la diferència de preu".

3.25 - Quins son els beneficis per les companyies que assisteixin a una conferencia ProZ.com?

Assistir a una conferencia Proz.com augmenta la visibilitat del client y obre noves oportunitats de negoci. El contacte directe amb els independents en tal ocasió pot contribuir al reforçament de la relació client–independent, a la vegada que s’inverteix en el desenvolupament professional de la companyia y el seu personal.

Una gran varietat d’oportunitats de patrocini estan també disponibles per companyies que desitgin millorar la seva imatge i marca donant suport a una conferència.

Per mes informació, per favor veure que pensen els clients
de les conferencies Proz.com.

3.26 - Necessito una invitació per obtenir un visat per assistir a una conferència. Que tinc que fer?

Un membre del personal de ProZ.com t'ajudarà amb això i et farà una carta d'invitació que es pot presentar a l'ambaixada corresponent o consolat del teu país. Si us plau, envieu un correu electrònic a la direcció de correu electrònic específica de la conferència o directament a la Coordinadora de Conferències ProZ.com, juntament amb la següent informació per la carta :
- Nom complet
- Data i lloc de naixement
- Nacionalitat
- Direcció i número de telèfon
- Número de passaport
- Lloc d'expedició del passaport
- Data d'expedició del passaport
- Data d'expiració del passaport

3.27 - Hi ha un preu reduït de les conferencies per estudiants?

Hi pot haver un nombre reduït de bitllets per estudiants. Per als detalls, si us plau comproveu el lloc web rellevant de la conferència.

3.28 - No puc assistir a cap conferència. Hi haurà sessions disponibles després de l'esdeveniment?

Hi ha plans en marxa per enregistrar algunes de les sessions i que estiguin disponibles per comprar les en DVD o en línia.

3.29 - Com deixo comentaris retroactius per les sessions?

Només es poden deixar comentaris retroactius per a les sessions si abans t'has enregistrat.
Per deixar els comentaris, al lloc web del congrés ves a la pestanya Programa, cerca la sessió que vols comentar i prem l'enllaç Enviar Comentari Retroactiu. Això obrirà una pàgina amb un breu qüestionari

3.30 - Estaria interessat en liderar una sessió. Com faig per ixo?

Poseu-vos en contacte amb el Coordinador de la Conferència ProZ.com a través de la Formulari de sol licitud d'oradors o poseu-vos directament en contacte amb l'Organitzador de la Conferència

3.31 - M'agradaria organitzar algunes de las activitats socials en voltant la conferència. Com faig per això?

Posat en contacte amb l'organitzador de la conferència a través de la direcció de correu electrònic específica de la conferència que apareix a la pàgina web de la conferència pertinent o envia un correu electrònic al Coordinador De Conferències de ProZ.com .

3.32 - Estaria interessat en ajudar a organitzar una conferència. Com puc fer per aixo?

Si us plau, envieu un correu electrònic al Coordinador de Conferències ProZ.com.

4 - ProZ.com Conferences - Local Organizers

This FAQ is aimed at those who are interested in taking on the role of local organizer for ProZ.com conferences. It gives a brief overview of the main tasks and responsibilities to help you with your decision making process.
A full and detailed article on organizing a ProZ.com conference is available here.

4.1 - Introdució

Aquestes Preguntes Freqüents son dirigides a tot aquell que estigui interessat en prendre el paper d’organitzador local de conferències ProZ.com. Dona una breu descripció general de les principals tasques y responsabilitats per ajudar-te amb el teu procés de prendre de decisións. Abans de llegir aquestes Preguntes Freqüents, hauries de ser familiar amb les Preguntes Freqüents de conferències.
Aquestes Preguntes Freqüents son confidencial per la companyia, d'us solament per als membres del personal. El contingut d'aquest document no pot ser comunicat a altres sense el permís per escrit del personal.

4.2 - Quin son els beneficis d'esdevenir organitzador local?

Tomar aquesta iniciativa ofereix oportunitats de fer créixer el teu perfil en ProZcom y expandir la teva base d’habilitats. També ofereix oportunitats de personalitzar l'esdeveniment.

4.3 - Quin es el paper de l’organitzador local?

De baix hi ha una llista d'algunes de las tasques i responsabilitats d’un OL. No obstant això, l'OL no està en solitari al càrrec d’aquestes tasques, la majoria son portades a cap conjuntament amb el CP. Els detalls complets es poden veure en un manual per separat de l'organitzador.

Abans de la conferència:
- Trobar una seu adequada.
- Comprovar la seu fent us d’una llista de comprovació proporcionada per el CP.
- Crear i mantenir el lloc web de la conferència.
- Desenvolupar un programa (suggerir oradors externs, tema de la conferència, per exemple l'àrea d'especialització en que treballa)
- Comunicar-se amb els assistents i oradors(responent correus electrònics, fent llistes de correu, etc.)- Proporcionar fotografies per al lloc web de la conferència.
- Traduir material a la llengua local (pàgina de la conferència, llistes de correu, invitacions per visats, etc.)
- Preparar materials per la conferència (impressió, tallar i posar noms a las targetes de noms, etc.)
- Promoure l’esdeveniment (universitats locals, organitzacions professionals, assistir a i organitzar assemblees locals, etc.)
- Proporcionar informació de viatges i allotjaments (crear i mantenir fòrums apropiats)
- Organitzar activitats socials (assemblees prèvies, altres activitats socials)
- Diversos (per exemple investigar opcions per serveis de guarderies)

Durant la conferència:
- Ajudar amb el registre en el dia 1 (reclutar ajudants per endavant)
- Fer d'enllaç amb el personal i assistents que no parlin anglès

Si tens cap pregunta sobre les tasques si us plau contacta el Coordinador de conferències.

4.4 - Es un paper voluntari o rebré un pagament?

Suposant que la conferència tingui beneficis, els organitzadors rebran la seva part. El percentatge d’aquesta participació serà acordat abans que comencin els actes de l'esdeveniment. Si hi ha dos organitzadors, aquesta quantitat serà repartida entre ambdós. Si l’esdeveniment te pèrdues, Els organitzadors no rebran cap pagament. No obstant això no s'espera que hagin de cobrir cap pèrdua.

4.5 - Interferirà aquesta tasca amb el meu treball como traductor?

A vegades si. Pots esperar unes 100 hores en activitats relacionades amb la conferència, i planificar el dedicar la major part del temps de treball de la setmana o dues setmanes abans de l'esdeveniment a comunicacions amb els participants.

Si això sembla massa, recorda que no estaràs sol. Treballant amb els planificadors d’esdeveniments per portar a terme les teves principals activitats amb una bona anticipació a l’esdeveniment, podràs minimitzar l’impacte immediat de la teva participació en la conferència en el teu treball per lliure. El que es mes, podries trobar que l’exposició obtinguda organitzant conferències millora els teus negocis de treball per lliure.

4.6 - Haig de fer cap planificació financera?

Si, conjuntament amb el Coordinador de conferències.

4.7 - Que succeeix si me compromès però no puc continuar com organitzador local?

Si ha d'abandonar, si us plau informe al coordinador de les conferències, tan aviat com sigui possible per correu electrònic. Els organitzadors que no pugin veure l'esdeveniment fins a la seva conclusió no seran indemnitzat per tot el treball que han fet, només les despeses raonables en què incorres mentre treballava en l'esdeveniment serà reemborsades.

4.8 - He llegit les Preguntes Freqüents i vull ser organitzador local. Que faig a continuació?

Molt be! Esdevenir organitzador local serà una experiència enriquidora per tu. Si us plau contacta al CP per mes detalls i per començar.

5 - ProZ.com training sessions

5.1 - What are ProZ.com professional training sessions?

A ProZ.com professional training session is a seminar to provide professional training to translators, interpreters and others within the language industries. These sessions, which take place over 1 to 2 days, are delivered by professionals with proven expertise in their fields.

5.2 - On what topics are training sessions held?

Training sessions will be about CAT tools and software and in issues related to translation itself, the freelancer experience, or other professional issues.

5.3 - How are trainers selected? Can I be ProZ.com trainer?

ProZ.com trainers are selected based of their expertise in the relevant field and on their past experience as trainers. If you are a ProZ.com member who has deep expertise in a given area, have a passion for sharing their expertise with others, and have experience as a trainer or teacher, you may be qualified to participate in the program as a paid trainer. To learn more, contact the Training Coordinator.

5.4 - How can I get a training session organized in my city?

To express interest in attending a training in your city, please enter a support ticket with your location and desired training. The training coordinator will determine whether or not holding a training session is feasible.

5.5 - How can I book a place in a ProZ.com professional training sessions?

Places in ProZ.com professional training sessions are limited and registering in the corresponding page is mandatory. To sign in, please click on the Training session name and use the Sign In Box, therefore achieving a “registered” status. This status DOES NOT confirm your place in the session. Only after payment is received through the page or confirmed by Local Organizer your status will be changed to “registered and paid” and your place in the training will be confirmed.

Please remember that you need to have a profile and to be logged in to use that box.

If you don´t have a profile, you can create one here (it´s free and will only take you five minutes)

http://www.proz.com/?sp=r

5.6 - I paid the Local Organizer. Why has my status not changed yet?

The status is updated when confirmation of the payment is entered by the local organizer. In the case of local payment, it may take some time for notifications to be sent and processed, particularly when a wire transfer is involved. If your status remains as “registered” more than three days after you believe your payment should have arrived, please contact the local organizer or Training session coordinator.

5.7 - I am a ProZ.com member. Am I entitled to a discount?

Yes, registration fees are discounted for full members (and also partial members of the "community" type.)

5.8 - I am a student member of ProZ.com. Am I entitled to a discount?

Yes. Registration fees are further discounted for ProZ.com student members. Some courses may include limits on the number of student seats available. Seats will be allotted on a first-paid basis.

5.9 - I paid but I will not be able to attend. Can I be refunded?

Attendees who cancel their participation not later than 5 days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. No refunds will be granted for cancellations beyond that point. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested by email to both Training session coordinator and the local organizer.

5.10 - The number of people registered in the session page is higher that the capacity reported for the course. Can I still register? Will I have a place in the session?

You can register while no indication of "session full" is provided. There is no limit to register for a course but only those with a "registered and paid" status have a place booked and secured in the session. When the number of "registered and paid" participants reaches the planned capacity, registration for the session will be closed.

5.11 - What do I need to attend the training session?

Further requisites for participation depends on the training session, and may include: a laptop or advance arrangements to share someone else's laptop as well as installing demo (or full) versions of the required software prior to the session. For more information, see the session-specific information available via the Training session page

5.12 - Will I receive any proof of having attending the training session?

Yes. A ProZ.com certificate in PDF format will be sent electronically to your email address. In addition, your attendance will be indicated in your profile.

5.13 - I want to leave feedback about a training session I attended. How can I do it?

Once the course is done, participants with "registered and paid" status will be able (and encouraged) to post feedback on session material, trainer, organization, etc. Comments of a personal nature will not be permitted.

5.14 - Can I advertise my training sessions in ProZ.com?

Yes. Advertising is available for paid training sessions within the ProZ.com training program. Unauthorized advertisement, sent via the forums, profile messages or elsewhere, is not allowed.


To advertise your session within the ProZ.com training program, please contact the Training coordinator.

6 - ProZ.com online training sessions

6.1 - What are ProZ.com online training sesssions?

ProZ.com online training sessions provide professional training to translators, interpreters and others within the language industries. These sessions are delivered by professionals with proven expertise in their fields. In general the dates and times for these sessions are more flexible, with the added advantage of being able to "attend" from your home, or wherever else you may be at the moment.

Online trainings are provided by ProZ.com in a variety of formats. A computer with sufficient processing capabilities, sound card, headset, speakers, and a good internet connection are necessary components of some of the online trainings.

Small group online training is conducted at a specific time. All times are listed at the training pages. To find your local time zone compared to the session time please visit - http://www.timeanddate.com/worldclock/converter.html All small group online training is conducted using Go To Meeting software. No purchase is necessary to participate

Online one-to-one training sessions are offered by ProZ.com are conducted at a time scheduled by the trainer and trainee involved. Online one to one trainings utilize tradition al telephone and email, Skype, or other mutually agreed upon messaging/communication interfaces. These trainings may occur at any time once payment has been made to ProZ.com. Once payment has been received, ProZ.com will provide the trainer with the trainee's contact information so they may agree on the best time and communication method for the training.

6.2 - On what topics are online training sessions held?

The aim of the program is to provide, wherever you are and whenever you need it, the same skills and trainings available in face-to-face sessions. That way, translators can keep updated with the latest tools available on the market from the comfort of their homes, offices or universities. Training sessions will be given in CAT tools and software and in issues related to translation itself, the freelancer experience, or other professional issues.

6.3 - How are trainers selected? Can I be ProZ.com trainer?

ProZ.com trainers are selected based of their expertise in the relevant field and on their past experience as trainers. If you are a ProZ.com member who has deep expertise in a given area, have a passion for sharing their expertise with others, and have experience as a trainer or teacher, you may be qualified to participate in the program as a paid trainer. To learn more, contact the Training sessions coordinator.

6.4 - How can I book a place in a ProZ.com online training sessions?

Places in ProZ.com online training sessions are limited. To book your place, please use the “Buy a seat in this training session” button that you will find in every training session page at the upper right corner. Also, in the description of the session, you will see the “Buy Now” options. Both will take you to the payment system. Once your payment is received you will appear listed on the training session page and your status will be changed to “registered and paid”. Your place in the session will be confirmed.

Please remember that you need to have a profile and to be logged in to purchase your place.

If you don´t have a profile, you can create one here (it´s free and it will only take you five minutes)

6.5 - What payment methods are available? Why has my status not changed yet?

All payment methods are available (credit card, Paypal, Moneybookers). You will be able to select your payment method in the second stage of the payment process.

Also, for some countries, local payment will be available. When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction. ( http://www.xe.com/ucc/ will be used as a source)

Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose.

In the case of local payment, it may take some time for notifications to be sent and processed, particularly when a wire transfer is involved. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator.

When you buy a seat at a training session, you will be issued an electronic invoice.

6.6 - In which currency can I pay for a training session ?

All ProZ.com online trainings fees are available in USD and Euro, but only ProZ.com members in EU member states that have adopted the Euro (the Euro Zone) are charged in Euros (currently, the countries in the Euro Zone are Austria, Belgium, Germany, Spain, Finland, France, Greece, Ireland, Italy, Luxembourg, the Netherlands, and Portugal).
Also, for some countries, payment in local currency is available. Please contact the Training session coordinator to learn more about this.

6.7 - Why does ProZ.com sometimes charge VAT tax within the EU?

(This question only affects members in Europe.)

If, when purchasing a seat from within the European Union, a member does not supply a VAT number which can be verified online, ProZ.com is obliged by law to collect VAT tax against the purchase made, according to the VAT rate applicable in the country of the purchaser.

If a VAT number is supplied, no VAT tax is charged.

6.8 - When does the online training session start?

For group online sessions -through a virtual training platform-time and date of the training will be informed in the first line of the training page.

When you are participating in an individual one to one training session, date and time of your session will be arranged between you and the trainer at your best convenience. In this case, once you register at the training, the trainer gets in touch with you to arrange dates and timetables for the course.

6.9 - How are they done?

Group online training sessions will be carried out using go to webinar virtual platform for online courses and events ( www.gotowebinar.com ). Once your payment is received you will be sent a link with instructions to access the online platform for the course. Internet connection and VOIP or a telephone line will be necesary.

One to one online training sessions use Skype or MSN Messenger. If those programs are used, it will be shown on the training page. In case you need to use a telephone line, all charges will be paid separately.

Also, depending on the session topic, if any CAT tool or other software is required it's up to the trainee to have it installed before the session.

6.10 - I paid but I will not be able to take the session. Can I receive a refund?

Attendees who cancel their participation not later than 5 days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. No refunds will be granted for cancellations beyond that point. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested by email to the Training session coordinator.

6.11 - What happens if I miss a session?

If for any reason the trainee cannot attend a training session at the scheduled time and date, rescheduling of the class will be subject to the trainer's availability. Theoretical and/or practical material on the missed class may be provided to the trainee, but the trainer is under no obligation to compensate for the session lost.

6.12 - Will I receive any proof of having attended the online training session?

Yes. A ProZ.com certificate in PDF format will be sent electronically to your email address. In addition, your attendance will be indicated in your profile.

6.13 - How can I leave feedback on an online training session I attended?

Once the course is done, participants will be able (and are encouraged) to post feedback on session material, trainer, organization, etc. (Comments of a personal nature will not be permitted.)

6.14 - Can I advertise my online training sessions in ProZ.com?

Yes. Advertising is available for online paid training sessions within ProZ.com Online Training Program. Unauthorized advertisement, sent via the forums, profile messages or elsewhere, is not allowed.
To advertise your session within ProZ.com Online Training Program please contact the Training Coordinator

6.15 - SDL Certification Training Sessions

15.1 - What is SDL TRADOS Certification?

The SDL TRADOS Certification Program is the industry’s premier technology based certification which provides a recognized standard of excellence in SDL Trados software knowledge. It’s a comprehensive professional education program designed to develop and validate expertise in the use of SDL Trados translation technology tools.

The Certification has been designed to help educate the translator community on the latest technological developments and best practices in translation technology, terminology management and automated quality assurance checks. As a result, Certification greatly increases derived efficiencies from the use of SDL Trados software and ensures the automation and time saving features available in the technology are applied. Additionally, the SDL TRADOS Certification helps increase quality of translation project by reducing human error and helps individuals achieve their personal development goals.

15.2 - Do I need to be SDL TRADOS Certified to accept project work?

Absolutely not, however holding the credential proves your level of expertise in the translation technology and will make you more interesting to a potential employer.

15.3 - How can SDL TRADOS Certification help me win business?

For freelance translators:

The SDL TRADOS Certification program has been developed with the aim of helping freelance translators achieve their professional development and career advancement goals. Additionally, all major translation community websites such as Proz.com, Aquarius, TRADUguide, have recognised the importance of technology Certification alongside linguistic credentials and have added fields to display SDL TRADOS Certification in their translator’s profile area. Search results from these websites have shown that outsourcers actively look for persons who have the SDL TRADOS Certification credential as a means of validating their level of expertise in the worlds leading translation technology tools.

For translation companies:
Translation companies around the world have shown great interest in the SDL TRADOS Certification program as they can see the benefits of ensuring a level of competency in translation software for themselves. Currently there are over 200 Language Service Providers around the world who have embraced the program. Additionally most of these companies are using the SDL TRADOS Certification as a way to add value and attract more business, by differentiating themselves from the competition and actively demonstrating to their clients how they can leverage the efficiencies in the technology to their benefit.

15.4 - What is the process to become SDL TRADOS Certified?

The process for becoming Certified is simple:

1. Take the online placement exam to determine your current level of expertise
2. The placement exam will suggest a level based on your results (Getting Started leading to Level 1 Certification, Intermediate leading to Level 2 Certification or Advanced leading to SDL TRADOS Certified or Level 3 Certification)
3. Based on your results you have the option to download courseware, take a training course, or move straight to the exams for the level itself
4. You move up the Certification ladder by mastering each level
5. Once you have passed Level 3, you will be an official SDL TRADOS Certified user. Certified offers you your own your own webpage, a logo, significant discounts on future software and services, and a listing on our website.

15.5 - How long will it take to become SDL TRADOS Certified?

This depends largely on your current experience in using SDL TRADOS technology. Some translators and project managers pass on the first try, and others who are just starting with the software prefer to take training courses (online or onsite Certification training) or simply download our courseware to prepare themselves for the exams. To find out more about our Certification training options to prepare you for the exams please click here: Certification Training

15.6 - How long do I have after I have purchased the exams to take the tests?

There is no time limit for you to become SDL TRADOS Certified. Many translators and project managers are currently working through the steps of certification, and will become the first to be more employable because of their skills. If you would like to find out more on how to prepare for SDL TRADOS Certification, please visit our Certification Training page or contact us to find out more.

15.7 - Do I need to renew my SDL TRADOS Certification when new versions of the software are released?

Yes, your SDL TRADOS Certification is specific to the version of SDL Trados you are certified for and is valid for 60 days after a new exam is published for any new product version release. SDL TRADOS will email you with the details of new exams as well as a reminder of when your Certification is due for renewal.

15.8 - What happens when I successfully pass the Level 1 or Level 2 exams of the SDL TRADOS Certification?

You will have achieved Certification for your respective level upon successful completion of the online exams, for example, successful completion of the Level 1 exam will issue Level 1 certification, with an associated Certification card and web page. Your status as a SDL TRADOS Certified translation professional is awarded upon successful completion of the Level 3 exam.

15.9 - Do I need to pass both the SDLX and Translators Workbench exams to become SDL TRADOS Certified?

SDL Trados 2007 Suite has two components: The Translator's Workbench (Trados) component and the SDLX component. You can choose to certify on either component or both if you wish.

15.10 - How much does the online training cost?

The participation fee is 99 USD for each training level. It includes access to the live 3 hour online training session, manuals, exercises and certification exams.

15.11 - How are SDL online training being delivered, in which language, is it interactive, who is the caller?

SDL Certification program online training is conducted at a specific time.
All times are listed at the training pages. To find your local time zone compared to the session time please visit - http://www.timeanddate.com/worldclock/converter.html

All sessions are conducted using Go To Meeting software. No purchase is necessary to participate

Online training can be delivered in the following languages, some of which are available on a public, schedule of course dates, some of which can be delivered on a request only basis. See the online course schedule for further information on this. our Certification Training

• English
• German
• Spanish
• French
• Italian
• Japanese
• Polish
• Dutch
• Chinese (simplified)
• Greek
• Russian
• Portugese
• Romanian
• Danish
• Swedish
• Finnish
• Bulgarian
• Egyptian
• Turkish
• Catalan



The online training sessions are delivered by an Authorised SDL Trainer.

ProZ.com is the only approved SDL TRADOS Training center for online training sessions.

15.12 - What is the duration and workflow of the online training?

The duration of our online courses is 3 hours. The workflow is a detailed in the individual course outlines

15.13 - How do I register for a SDL TRADOS certified training?

First select a session fro the upcoming traing here: Certification Training
Once at the session page, click on the "buy" button. Available slots are limited and will be assigned to registered and paid participants as soon as payment is reported. Early payment is advised in order to secure participation. Allow some time for payment processing if you are paying by wire transfer. After your payment is received, your status will be changed to “registered and paid” and your spot for the session will be secured. An invoice and receipt of payment will be sent to you for your records. Payment in local currency is available in some countries. Please read below to learn more about this option.

15.14 - SDL Trados Online Training at ProZ.com cancelation policy

Attendees who cancel their participation not later than 72 hours before the planned training session date will be able to reschedule for an upcoming session with available seats in the same level listed at http://www.proz.com/online_trainings/sdl Rescheduling will not be granted for cancellations beyond that point.
Trainees should notify site staff via http://www.proz.com/support including clear links to training session of both canceled and new booking.

ProZ.com reserves the right to reschedule or cancel any scheduled training class upon 72 hours notice to confirmed registrants. In the event that ProZ.com cancels a class, registrants may then enroll in the next available offering of the course, or cancel the registration with no penalty. The trainee understands and agrees that ProZ.com shall not, in any way, be held responsible for any costs, including loss of airfare or other transportation costs, hotel expenses or other damages, which the trainee may suffer in the event that ProZ.com cancels or reschedules a class. Training attendees may be asked to move to a different date/time in the same language and same subject to meet minimum attendance needs. Participants should not delay in making payments to ensure classes are not canceled due to low enrollment.

15.15 - After I purchased my seat how do I get training manuals and exams?

SDL TRADOS training sessions include manuals, sample files and certification exams.

The manuals and sample files will be delivered to you by ProZ.com via an email with FTP site along with login and password to download. The sample files and manuals will be delivered 72 hours prior to the course start. If you have registered/paid for a course within 72 hours of the start time please submit a support request at hhttp://www.proz.com/support and the download instructions for the manual and sample files will be provided to you.

SDL TRADOS Certification exams are delivered by SDL TRADOS. Certification exams will be available in your SDL My account approximately 10 working days after making a payment. Note that you must be registered and have an account at SDL to receive the certification exams. If you do not have an account with SDL, you can create one here:https://oos.sdl.com/asp/products/ssl/account/ Make sure you use the same email address associated with your ProZ.com account when creating your SDL account.

15.16 - I don't find certification exams in my SDL Trados account, what should I do?

If you have an account with a different email address, or if after 10 days you have not received the certification exams please contact SDL Product training at producttraining@sdl.co indicating which training session you have taken along with the proper email address for your SDL account so that the certification exams can be updated.

15.17 - How do I access the online platform?

You will receive an invitation to join the webinar 72 hours before the training session takes place, or earlier. Please, click the
registration link or button provided in the invitation email and complete the registration form.

15.18 - I did not recieve the invitation to join the online session, what should I do?

Invitations with access link for the online sessions are delivered 72 hours before training session after purchase.

Notifications are sent from a non-reply email address bounce-handler@proz.comPlease, make your email filter is not directing these emails to a special folder other than your inbox.

If you still can't find the email, please submit a support request requesting the access link - make sure you include the link to the training session you purchased for faster assistance.

15.19 - How do I take the SDL Certification Test after I completed my training?

Delegates wishing to take their exam would do so by accessing it through their My Account here https://oos.sdl.com/asp/products/ssl/account/

15.20 - How can I show my SDL TRADOS Certification on my profile?

If you are SDL TRADOS Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL TRADOS to your list of supported software here and click on 'Save and update'. When the page refreshes, you will see an option to show your SDL TRADOS Certification on your profile.

7 - ProZ.com webinars

7.1 - What is a ProZ.com webinar?

Webinars are presentations on different topics of interest to those in the translation industry. Topics may range from CAT tool presentations to talks on negotiation techniques. Webinars are conducted at a specific time.All webinars are conducted using Go To Meeting software.
ProZ.com also offers free webinars conducted by main CAT tool and translation industry representatives. Keep up to date with the latest announcements in the industry by participating in these free webinar sessions.

7.2 - How can I book a place in a ProZ.com webinar?

To sign in, first click on the webinar session name listed here and then click on the buy now button (at the right). Only after payment is received through the page or confirmed by Local payment contact your status will be changed to “registered and paid” and your place in the webinar will be confirmed.

Please remember that you need to have a profile and to be logged in to use that box.
If you don´t have a profile, you can create one here (it´s free and will only take you five minutes)http://www.proz.com/?sp=r

Once your payment is processed you will receive an invitation to join the webinar. Invitations will look like this:



Click the registration link or button provided in the invitation email and complete the registration form.

You will receive an email confirming your registration with a unique link to access the webinar at the scheduled time.

7.3 - What are the available payment methods?

All payment methods are available (credit card, Paypal, Moneybookers). You will be able to select your payment method in the second stage of the payment process.

Also, for some countries, local payment will be available, see Local payment option for training sessions

When you buy a seat at a training session, you will be issued an electronic invoice.

7.4 - After I registered, how do I join a webinar?

At the time of the webinar, open the webinar confirmation email and click the Join Webinar link provided in the confirmation email.
If prompted, click Yes, Grant or Trust to accept the download.
Then join the audio portion of the webinar. Audio information is provided in the Audio pane of your
Control Panel and in the Webinar confirmation email.

7.5 - Which are the system requirements to attend a ProZ.com webinar session?

For PC-based Users

• Required: Windows® 2000, XP, 2003 Server or Vista
• Required: Internet Explorer® 6.0 or newer, or Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Recommended: Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (2 GB of RAM for Windows Vista)

For Mac®-based Users

• Required: Mac OS® X 10.4 (Tiger®) or later
• Required: Safari™ 3.0 or newer, Firefox® 2.0 or newer; (JavaScript™ and Java™ enabled)
• Internet Connection Required: Cable modem, DSL or better recommended
• Required: PowerPC G4/G5 or Intel processor, 512 MB of RAM or better

To Use VoIP (mic & speakers)

• Required: Fast Internet connection (384 kbps or more recommended)
• Required: Microphone and speakers (USB headset recommended)

7.6 - Which are ProZ.com webinars audio options?

You can join ProZ.com Webinar via VoIP (Mic & Speakers) or telephone. Your choice of audio mode is provided in the Audio pane of your Control Panel. (see image below)



By default, you will be joined into the Webinar muted.

Note: If you choose to join via VoIP, you will need speakers to listen to the Webinar and a microphone to speak (if the organizer gives you speaking rights).

VoIP Best Practices
If you join the Webinar using VoIP, please note that audio quality can vary based on your audio
software/hardware manufacturer as well as your operating system. When using VoIP, the following
best practices are recommended:
• For optimum sound quality, a headset is recommended, preferably a USB headset.
• If a headset is not available, speakers are required to listen to the Webinar and a USB
microphone to speak (if the organizer gives you speaking rights).
• If using a microphone, it should be at least 1.5 feet away from any speakers built in or connected to your PC.
• The use of a Webcam microphone is not recommended.
• If you are unmuted by the organizer, you may need to turn the volume down on your speakers
to avoid echo.


IMPORTANT

Dropped words, delay or robotic sound during webinar presentation is often due to poor network performance, lack of memory or high CPU usage.

Please close all aplications you are not using during the presentation.

Note that a dial-up internet connection can cause poor performance. For optimum performance when using VoIP, we recommend a broadband Internet connection (see System requirements above)

7.7 - How can I test my connectivity before the webinar takes place?

1. Please click on http://www.gotomeeting.com/wizard
2. Click the "Download GoToMeeting Connection Wizard" link
3. Run or open g2mwizard.exe
4. Click "OK" on the dialog box
5. Wait for tests, then click "Next"
6. Click "Exit Wizard"

IMPORTANT: If you are experiencing issues when connecting to your Webinar it may be due to an Internet Security application such as a Firewall. For more reference, you can view Go To Webinar IP range document at http://www.citrixonline.com/iprange"


If results of connectivity test are not successful, please submit a support request here along with the message you received after running the wizard.

7.8 - How do I find out the time of a webinar in my location?

All times are listed in GMT. To find your local time zone compared to GMT please visit - http://wwp.greenwichmeantime.com/info/current-time.htm

Please note that accuracy of the information provided in the link above requires that your computer's time matches its time zone setting. For example, if your computer is set for Norway time, its time zone should also be set for Norway. To learn what is your location time zone, please click here and enter the name of your city or country.

7.9 - I paid but I will not be able to take the webinar. Can I receive a refund?

Attendees who cancel their participation not later than 5 days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. No refunds will be granted for cancellations beyond that point. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested by email to the Training session coordinator.

7.10 - Will I have access to a recording of the session?

Webinar sessions will be recorded and uploaded at ProZ.com video center http://www.proz.com/videos on the next working day after the webinar takes place.
Videos will be restricted to webinar attendees only and there will be no limit in number of times videos can be watched. For some webinars, material used by the presenter (slides, documents, glossaries) will also be sent to attendees.

7.11 - Free Webinars

ProZ.com organizes and provides registered users with an opportunity to participate in Free Webinars. The Free Webinars are held every month on the 3rd week and require additional registration at Go To Webinar. For the list of Free webinars click here

11.1 - Do I have to use the same email I use on ProZ.com when registering for a Free webinar?

No. You can provide any email address you wish, but it must be a valid email and one you have access to as this is the address where invitation and confirmation links will be delivered.

11.2 - Why did I receive a communication from a CAT tool company after registering for a free webinar?

With some Webinars the companies providing the webinar have the opportunity to send via ProZ.com emails and communications. Additionally some companies conducting Free Webinars will receive confirmation and information provided during the registration process – as lead generation. In this instance users will be notified clearly and conspicuously that the information provided during the Free webinar registration on Go To Webinar may be provided to the company conducting the webinar. In these instances your Webinar registration data is subject to the privacy policy of the company conducting the webinar.

11.3 - Will I receive a certificate for attending a Free Webinar?

No, attendees at Free webinars will not receive a certificate of attendance.

11.4 - I cannot speak, why is my microphone muted during webinar?

All attendees in Free webinars, and in some large webinars will have their microphone’s muted and will be in listen only mode in order to limit background noise and improve the experience for all users.

11.5 - I don’t have a microphone can I still participate in a free webinar?

You do not need a microphone to participate. You will need speakers or a headset to listen, or you can dial in using a standard telephone (long distance rates may apply).

11.6 - Do I need to download any software to participate in a Free Webinar?

You do not need to purchase or install any software to participate, but will need up to date Java programs – to test your computers Java application is up to date please visit http://java.com/en/download/help/testvm.xml

8 - Training local payment information

When paying in local currency (other than EUR and USD), the price of the session will be the course price equivalent in the local currency at the exchange rate of the day of the transaction. ( http://www.xe.com/ucc/ will be used as a source)

Your status will be updated when confirmation of the payment is entered by the payment system or the Local Payment Contact, depending on the payment method you choose.

In the case of local payment, it may take some time for notifications to be sent and processed, particularly when a wire transfer is involved. If you are not listed after more than three days after you believe your payment should have arrived, please contact the Training session coordinator.

8.1 - Argentina

Local payment contact:

Soledad Azcona
Calle 45 No 883 Piso 3 Oficina B
La Plata. (B1900AEI)
Buenos Aires, Argentina
+54-0221-425-1266
soledad@proz.com

1. Transfer funds to the local payment contact

Transfer funds to:
Standard Bank (Former Bank of Boston)
Proz.com Argentina SRL
Company's CUIT: 30709507148
Account Number: 0501/02115030/59
Current account's CBU: 0150501602000115030592

2. Send the following information to the payment representative via fax, email ( soledad@proz.com ), or postal mail

- Your ProZ.com member ID
- Your full name
- CUIT number
- Type of tax payer
- Reference of the session you are purchasing.

8.2 - Bosnia and Herzegovina

Local payment contact:

Ljerka Polegubić

To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

Erste & SteiermÄrkische Bank Žiro račun
2402006-3101188193
Poziv na broj: vaš ProZ ID broj

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
-Reference of the training session you are purchasing.

8.3 - Chile

Local payment contact:

Claudia Iglesias
Casilla 161 - Correo 30
Vitacura - Santiago - Chile
56 2 475 92 12 - 56 9 277 54 43
Fax 562 2997547
citrad@vtr.net

To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

Transfer funds to:
Banco de Chile 408-01729-05
titular: Claudia Iglesias, RUT 7.932.278-4

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
- Reference of the training session you are purchasing.

8.4 - China

Local payment contact:

Carlos Zheng

LingoNova Consulting Services
C1D, Felicity Garden Zhenhua Road
Futian District
Shenzhen, China 518031
86-755-8361-8510
carlos@lingonova.com

To make your purchase, follow these steps:

1.Please transfer funds to one of following banks

户名：郑仕隆
招商银行泰然金谷支行 (China Merchants Bank ShenZhen Branch)
帐号: 6225887809151893

中国银行燕南分行 (Bank of China ShenZhen Branch)
帐号: 476696801880774333

中国建设银行振华分行 (China Construction Bank ShenZhen Branch)
帐号: 6227007200320082532

2. Send the following information to the payment representative email

- Your ProZ.com member ID
- Your full name
- Reference of the training session you are purchasing.

8.5 - Croatia

Local payment contact:

Ljerka Polegubić

To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

Erste & SteiermÄrkische Bank Žiro račun
2402006-3101188193
Poziv na broj: vaš ProZ ID broj

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
-Reference of the training session you are purchasing.

8.6 - Estonia

Local payment contact:

Andreas Müürsepp

To make your purchase, follow these steps:

1.Write to the local payment contact

andreas@grata.ee
The local representative will respond to all queries within 12 hours, sending bank account details to interested parties.

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
- Reference of the training session you are purchasing.

8.7 - Hong Kong

Local payment contact:

Carlos Zheng

LingoNova Consulting Services

Tel:86-755-8361-8510
E-mail: carlos@lingonova.com
To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

HSBC (The Hongkong and Shanghai Banking Corporation Limited)
Account Name : CHENG SHIH-LUNG
Account No. : 472695865833

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
- Reference of the training session you are purchasing.

8.8 - Indonesia

Local payment contact:

harryproz@gmail.com
To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

Bank BCA, Jakarta, KCU Blok A Cipete
No. Rekening: 218-128-4902 a/n: Harry Hermawan
Fax confirmation: (021) 766 7659 U/P: Harry Hermawan

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
- Reference of the training session you are purchasing

8.9 - Latvia

Local payment contact:

Uldis Liepkalns
Postal: Riga, Antonijas 4-6, LV-1010
Tel./Fax:(+371)7331050
GSM:(+371) 29.484.484
Skype: Uldis111
tulko@tulko.lv
uldis@tulko.lv

To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

Transfer funds to:
Uldis Liepkalns,
Personal ID: 241155-11801,
Bank: AS "Swedbank"
BIC/SWIFT code:HABALV22,
Account: LV87HABA0551006369508

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
- Reference of the training session you are purchasing

8.10 - Romania

Please, contact Cristiana Cobliş at
cristina@coblistranslations.com

8.11 - Russian Federation

Please contact Oleg Rudavin at orudavin@gmail.com

8.12 - Serbia

Local payment contact:

Ljerka Polegubić

To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

Erste & SteiermÄrkische Bank Žiro račun
2402006-3101188193
Poziv na broj: vaš ProZ ID broj

2. Send the following information to the payment representative via fax, email , or postal mail

- Your ProZ.com member ID
- Your full name
-Reference of the training session you are purchasing.

8.13 - Taiwan

Local payment contact:

中國深圳市福田區振華路富怡雅居芊雅閣 1D
郵政區號：518031
電話：86-755-8361-8510
電子郵件：carlos@lingonova.com

To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

銀行名稱：第一銀行 忠孝分行
First Commercial Bank Chung Hsiao Road Branch
戶名：鄭仕隆
帳號：103-68016591

2. Send the following information to the payment representative via fax, email, or postal mail

- Your ProZ.com member ID
- Your full name
-Reference of training session you are purchasing.

8.14 - Ukraine

Please contact Oleg Rudavin at orudavin@gmail.com

8.15 - Uruguay

Local payment contact:

Fabio Descalzi Sgarbi
fabiodescalzi@netgate.com.uy

Banco de la República Oriental del Uruguay
Dependencia: 184 (Avda. General Flores)

Caja de Ahorros Nº 184-0377468 en pesos uruguayos
Caja de Ahorros Nº 184-0377476 en dólares USA

To make your purchase, follow these steps:

1.Transfer funds to the local payment contact

Fabio Descalzi Sgarbi

Banco de la República Oriental del Uruguay
Dependencia: 184 (Avda. General Flores)

Caja de Ahorros Nº 184-0377468 en pesos uruguayos
Caja de Ahorros Nº 184-0377476 en dólares USA

2. Send the following information to the payment representative via fax, email (fabiodescalzi@netgate.com.uy)
, or postal mail

- Your ProZ.com member ID
- Your full name