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Error message when trying to open a project/package with Trados Live/Cloud
Thread poster: expressisverbis
expressisverbis Portugal Local time: 11:20 Member (2015) English to Portuguese + ...
Oct 20, 2022
Hi everyone,
I have a client who has moved from Trados GroupShare to the Cloud and has now started sending me projects this way. I work with Trados Studio 2021. Whenever I try to open the project/file via the "Open in Studio" option, the following error appears:
Anyone who can help me solve this? I've been logging into Trados Live with my credentials, but I've tried with the client's and I get the same error.
However, I found this resolution, but it doesn't seem to apply to my problem:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Stepan Konev Russian Federation Local time: 13:20 English to Russian
RWS Community
Oct 21, 2022
Hi Sandra, I don't use this product but I think you'd better resort to RWS Community. Most probably you have seen this thread but just in case. They did not give any specific advice on that but opened a ticket. Try to do the same.
Hi Sandra, I don't use this product but I think you'd better resort to RWS Community. Most probably you have seen this thread but just in case. They did not give any specific advice on that but opened a ticket. Try to do the same.
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
expressisverbis Portugal Local time: 11:20 Member (2015) English to Portuguese + ...
TOPIC STARTER
Many thanks!
Oct 21, 2022
Stepan Konev wrote:
Hi Sandra, I don't use this product but I think you'd better resort to RWS Community. Most probably you have seen this thread but just in case. They did not give any specific advice on that but opened a ticket. Try to do the sameю
Hi Stepan, I hope you're doing well! Many thanks. I skipped that thread. I was going to ask for help to RWS Comunity, but first I wanted to try it here because I was hoping that you or any other cool colleagues could give me a hand. I am going to do that, and if the solution is provided to me, I will come here again. Have a good day! Sandra
Stepan Konev
Subject:
Comment:
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expressisverbis Portugal Local time: 11:20 Member (2015) English to Portuguese + ...
TOPIC STARTER
Other user with a similar problem
Oct 22, 2022
I have sent my question to the RWS Community, and I found other user with a similar problem:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
expressisverbis Portugal Local time: 11:20 Member (2015) English to Portuguese + ...
TOPIC STARTER
Strange things happen
Oct 22, 2022
Sometimes, with Trados 2021, I think I am living an episode of X-Files... Out of the blue, after I clicked on "Open in Studio" I got that same message, but I can see the file in Trados Studio that my client sent me via Trados Live. I only noticed this after I posted my previous message here. Anyway, I would still like to see this error message removed.
Stepan Konev
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
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