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Deletion of older dictionaries not possible / Importing of new dictionaries not possiple
Thread poster: Paraskevas Stavrakos
Paraskevas Stavrakos
Paraskevas Stavrakos  Identity Verified
Greece
Local time: 08:59
Member (2011)
English to Greek
+ ...
Mar 26

Hello,

I can't delete older dictionaries in Transit NXT. This results in not being able to import new ones. I get an abort message.

I deleted the folders of older dictionaries from the Public folder, but the issue persists.

I have uninstalled and reinstalled the software to no avail.

What can I do to solve the issue?

Thanks



[Edited at 2024-03-26 10:36 GMT]
 
Hans Lenting
Hans Lenting
Netherlands
Member (2006)
German to Dutch
Delete them in the app Mar 26

Did you delete them in the app?
 
Joop Debrabandere
Joop Debrabandere  Identity Verified
Belgium
Local time: 07:59
German to Dutch
+ ...
Support Mar 26

Ask the transit support. They are always very quick to respond and they will help you till the matter is solved!

[email protected]

Good luck
Joop

Paraskevas Stavrakos
 
Hans Lenting
Hans Lenting
Netherlands
Member (2006)
German to Dutch
Support contract Mar 26

Joop Debrabandere wrote:

Ask the transit support. They are always very quick to respond and they will help you till the matter is solved!

[email protected]

Good luck
Joop


Doesn't this require a support contract?
 
Hans Lenting
Hans Lenting
Netherlands
Member (2006)
German to Dutch
Like this Mar 26

First:

Screenshot 2024-03-26 at 14.12.41

Then:

Screenshot 2024-03-26 at 14.13.08

Paraskevas Stavrakos
 
Joop Debrabandere
Joop Debrabandere  Identity Verified
Belgium
Local time: 07:59
German to Dutch
+ ...
No contract needed Mar 26

Hans Lenting wrote:

Doesn't this require a support contract?



No it doesn't. As long as you officially bought transit, it is ok.

Joop

Paraskevas Stavrakos
 
Paraskevas Stavrakos
Paraskevas Stavrakos  Identity Verified
Greece
Local time: 08:59
Member (2011)
English to Greek
+ ...
TOPIC STARTER
I tried to delete them Mar 26

Hans Lenting wrote:

First:

Screenshot 2024-03-26 at 14.12.41

Then:

Screenshot 2024-03-26 at 14.13.08


Thanks for your reply.
I tried to delete them as you described but it won't let me.
It starts deleting and then it stops without deleting the dictionaries.

[Edited at 2024-03-26 13:53 GMT]
 
Paraskevas Stavrakos
Paraskevas Stavrakos  Identity Verified
Greece
Local time: 08:59
Member (2011)
English to Greek
+ ...
TOPIC STARTER
I was about to ask about this Mar 26

Joop Debrabandere wrote:

Hans Lenting wrote:

Doesn't this require a support contract?



No it doesn't. As long as you officially bought transit, it is ok.

Joop


Thanks for you reply.

I was about to ask if there is a support contact.

I had sent a message through the transit shop, but most likely that was not for support purpose.
 
Paraskevas Stavrakos
Paraskevas Stavrakos  Identity Verified
Greece
Local time: 08:59
Member (2011)
English to Greek
+ ...
TOPIC STARTER
Fixed Mar 26

Finally, I fixed it by deleting the database (user) where many old dictionaries were contained and by importing new dictionaries as (global).

Thanks for your time

Hans Lenting
 


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Deletion of older dictionaries not possible / Importing of new dictionaries not possiple






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