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SDL Trados 2017 SR1 update failed and cancelled. Now no way to access the software!
Thread poster: David Rumsey
NeoAtlas
NeoAtlas
Spain
Local time: 01:01
English to Spanish
+ ...
SDL Community Dec 15, 2018

You probably knew it, but SDL official forum is here:
https://community.sdl.com/product-groups/translationproductivity/f/93
 
Mia Liou
Mia Liou  Identity Verified
Taiwan
Local time: 07:01
Member (2011)
English to Chinese
No way to report errors at all Dec 17, 2018

In fact, there's no way to report error or log a ticket at all.
Today I tried everything to fix this bug. After failing and failing I decided to refresh my PC.
It helped to fix this problem but new error appears.
I am pretty disappointing that a program costs this much requires me to spend all day searching for solutions, dig in to some folders, and rename some files so on...

[quote]Marco Oberto wrote:

Thomas Loob wrote:

First you report errors in the previous build here and total silence.

You pay hundreds of euros for smth that doesn't work and is met by total silence.
The world needs more yellow vests.

rad 2018-12-13 09:06 GMT]


I find old bugs untouched in all new versions of Studio, no exception for 2019. The big novelty is now NOT to even bother to reply in public forums to their demanding users...


 
RWS Community
RWS Community
United Kingdom
Local time: 01:01
English
Does anyone ever use the Help Ribbon? Dec 17, 2018

There are lots of ways to report a bug and get help if you look in the Help and visit SDL's Community:

SDL Community
http://xl8.one

SDL Support (licensing & installation)
https://gateway.sdl.com/liveagentlicensing

SDL Cha... See more
There are lots of ways to report a bug and get help if you look in the Help and visit SDL's Community:

SDL Community
http://xl8.one

SDL Support (licensing & installation)
https://gateway.sdl.com/liveagentlicensing

SDL Chat
http://bit.ly/SDLChat

Automatically
Studio reports it's bugs automatically if you agreed to join the customer satisfaction program

You could also purchase a Support Contract and then get help whenever you need it and free upgrades whenever there is a new release.

If nobody wants to use the tools that are provided to get help what should we do?

Regards

Paul ▲ Collapse
 
Mia Liou
Mia Liou  Identity Verified
Taiwan
Local time: 07:01
Member (2011)
English to Chinese
I did actually tried each and every method you mentioned Dec 21, 2018

This is my experience during this whole week:
SDL Community --- Checked. My questions along with similar posts hanging there with no updates.
SDL Support (licensing & installation) --- Checked. Since I have no support contract, I can only pray that the support team have time for me.
SDL Chat --- Checked. They said they can only deal with very basic questions.
Automatically --- Checked. I joined that program too.
purchase a Support Contract --- Checked. I've also req... See more
This is my experience during this whole week:
SDL Community --- Checked. My questions along with similar posts hanging there with no updates.
SDL Support (licensing & installation) --- Checked. Since I have no support contract, I can only pray that the support team have time for me.
SDL Chat --- Checked. They said they can only deal with very basic questions.
Automatically --- Checked. I joined that program too.
purchase a Support Contract --- Checked. I've also request a quotation. The reply I got told me to go to the Community again.

If nobody wants to use the tools that are provided to get help what should we do?
--- Maybe stepping in user's shoes to review the support process?

SDL Community wrote:

There are lots of ways to report a bug and get help if you look in the Help and visit SDL's Community:

SDL Community
http://xl8.one

SDL Support (licensing & installation)
https://gateway.sdl.com/liveagentlicensing

SDL Chat
http://bit.ly/SDLChat

Automatically
Studio reports it's bugs automatically if you agreed to join the customer satisfaction program

You could also purchase a Support Contract and then get help whenever you need it and free upgrades whenever there is a new release.

If nobody wants to use the tools that are provided to get help what should we do?


Regards

Paul
▲ Collapse
 
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SDL Trados 2017 SR1 update failed and cancelled. Now no way to access the software!







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